Deposit
Upon receipt of your written reservation and payment of a deposit of 20 % of the stay price, you will receive our booking confirmation. From that moment, the reservation is binding. If you have provided your credit card, the deposit will be charged to it or, in case of cancellation, the applicable fees will be deducted. We ask that the deposit be transferred within two days, or for last-minute arrivals, that credit card details be provided by phone.
Bank details:
Südtiroler Volksbank AG, Monguelfo branch
Steger Josef
IBAN IT15 A058 5658 6000 1157 1378 837
SWIFT-BIC BPAAIT2B011
Cancellation conditions
In accordance with the Italian Consumer Protection Code (Art. 1382 Civil Code) there is no right to cancel the trip. However, we offer the following cancellation conditions:
Travel & cancellation insurance
To be on the safe side and potentially avoid costs, we recommend taking out travel and cancellation insurance when booking. This can be arranged here.
Bill payment options
Your hotel bill can be settled in cash or by card. Please check your bill carefully at the time of payment (complaints cannot be accepted after departure).
Vouchers and package services
Vouchers or services included in a package cannot be transferred to other people or exchanged for other services. If a voucher or package service is not used, it will not be refunded. If a service cannot be provided due to late booking, it is also non-refundable.
Board
Our room rates include three-quarter board (breakfast, afternoon snack, and dinner). If you only wish to book a room with breakfast, € 8.00 per person, per day will be deducted from the price. Unused meals cannot be deducted from the total price. Drinks and massages are not included in the board price.