If you have to delay the hotel stay you have booked Hotel La Casies or cannot go on holiday at all or have to end it early, you may incur cancellation charges. We recommend you take out travel cancellation insurance to avoid incurring costs in these kinds of cases. Once you have taken out insurance the European travel insurance takes over any costs incurred. Take out travel cancellation insurance here.
A holiday at Hotel La Casies in Casies / Gsies
Everything you need to know
So that you are well prepared for your holiday at Hotel La Casies we have summarised all the important information for you here. Look forward to a natural stay close to nature at Hotel La Casies!
"Hotel La Casies" introductory early booking bonus
Book your holiday at Hotel La Casies up to 3 months before your holiday starts and you receive an early booking bonus of 5% off the half-board price. Not valid in combination with special deals or during the high season.
Your reservation at Hotel La Casies is considered to be valid as soon as the deposit of 20% has been received to our account (Alternatively, deposit credit card details possible) and we have confirmed its receipt in writing. If you have deposited your credit card details, your card will be charged with the amount of the deposit payment or in case of a cancellation charged with the applicable fees. In case of booking, we ask you to transfer the deposit within 5 days, or in case of short term arrival, please give us your credit card details by phone.
We also ask you to read through our cancellation terms and conditions. You agree to these as soon as you transfer the deposit or the credit card details. We also remind you that when you confirm a booking at La Casies, you should take it seriously and stick to the agreements. Thank you very much!
Our bank details:
Südtiroler Volksbank AG, Monguelfo/Welsberg branch
IBAN IT15 A058 5658 6000 1157 1378 837
Booking spa treatments
We recommend you to book your chosen massage or beauty treatment in time, ideally before embarking on your holiday with us to secure your preferred time slot. Simply phone us on +39 0474 978441 or contact us via email: beauty@. lacasies.com
Vouchers or spa services
Vouchers or spa services which are included in the deal cannot be transferred onto other guests or exchanged for other services. If a voucher or spa service is not consummated, it cannot be reimbursed. If no more appointments are available (in case of a late booking of the included services), these cannot be reimbursed either.
Board at Hotel La Casies
Room prices include 3/4 board (breakfast, afternoon snack and dinner). If you would just like bed and breakfast we will deduct EUR 8.00 from the half-board price. The price of any meals not consumed will not be deducted from the total price.
Arrival and departure
The rooms at Hotel La Casies are available from 2.00 p.m. on your day of arrival. If you are arriving after 8.00 p.m. we ask you to let us know in good time beforehand.
If you are travelling by train or plane, we offer you a pick-up service from Monguelfo/Welsberg train station as well as Bolzano/Bozen, Innsbruck and Verona airports on request.
Please vacate your room by 10.0 a.m. on your day of departure.
Right next to the main entrance there are two check in parking lots which you can use upon arrival. After checking in, you can park your vehicle in our free and video-monitored parking lot, located directly behind the house (not covered - no underground parking).
If you arrive in winter, we recommend not only the obligatory winter tires, but also suitable winter gasoline to refuel. This is offered at all petrol stations in the Alpine region. Thus, it can be avoided that the fuel freezes at particularly low temperatures and a pleasant departure is possible.
Hotel Ski Shuttle - Skiresort Plan de Corones (Kronplatz)
In winter we offer a daily ski shuttle service to the Plan de Corones (Kronplatz) or to the ski lift in Gsies. This is exclusively intended for our guests to make it as pleasant as possible to reach the ski area. The hotel bus departs at 09:00 daily and picks you up at 16:00 at the valley station "Gassl". If you want to leave sooner or later, you can also use the free ski bus.
Registration for the La Casies ski shuttle the day before is compulsory. Simply contact the reception.
If you are in need of a skipass (Kronplatz - Plan de Corones), we can organise the deposit of the skipass for you at the valley station. The ski pass is paid directly at the valley station. Just let us know for what period of time you want a ski pass.
You can leave later than 10.30 a.m. on request. If you depart before 1.00 p.m. we charge 30% of the room price and 70% if you leave by 5.00 p.m.
If you prefer a late check-out without a room, you can book the use of the spa, pool and changing room for € 15.00 per person, or for an additional € 10.00 per person you can also enjoy the afternoon snack on the day of departure.
In addition to the price of your package, we charge a local tax of EUR 2.50 per person (aged 14 or older) per day at the resort. The revenue from this local tax goes to the municipality and will be used for the expansion and maintenance of infrastructure and services, as well as for the organization of cultural and sports events. The local tax is due for payment when you leave and is listed separately on the bill.
For children and young people sleeping in an extra bed:
|Discounts for 3rd bed with 2 full-paying adults:|
|per child and night|
|Children up to the age of 1||10,00 €|
|Children up to the age of 3||20,00 €|
|Children up to the age of 6||47,00 €|
|Children up to the age of 9||60,00 €|
|Children up to the age of 12||73,00 €|
|Young people aged 13 or older||86,00 €|
Special regulation for summer 2020 and winter 2020/21. This regulation applies to all bookings with arrival date 25 April 2020 and onwards. Up to 7 days prior to arrival, a cancellations free of charge can be considered (except for the deposited - this will be charged), if the cancellation is necessary due to the corona epidemic.
From 6 days prior to arrival our standard cancellation conditions apply, these are described below.
Originally it was also planned for this summer that bookings can be made without paying a deposit, but we have to refrain from this again, as this rule has been abused and incorrect behaviour has been observed in some cases.
Our cancellation conditions:
The deposit of 20% is a processing fee and is always kept in the event of cancellation. Cancellations up to one month before your arrival are free (except for the deposit). This also applies if you have deposited your credit card details instead of the deposit payment. With cancellations made between 30 days and 1 week before your arrival, we charge 50% of the booked stay. With cancellations made 1 week or less before your arrival, 80% of the booked stay is invoiced and in case of a no show, the full amount. In the event of early departure or late arrival, 100% of the agreed daily rate will be charged for each day not used.
Cancellation, non-arrival or premature departure is a unilateral breach of contract which, according to art. 1218 cc, obliges to pay compensation.
Insure your holiday therefore, to avoid these kinds of costs. As a special service we offer you our travel cancellation insurance.
Travel cancellation insurance
The hotel bill can be paid in cash or by EC card; we also accept credit cards (Visa, MasterCard).
Please also check the bill when you pay it as we cannot consider any complaints made after you have left.
Dogs and small pets
Dogs and small pets are allowed on request, we charge EUR 15.00 per day (without food). We ask for your understanding that your dog is not allowed in the dining hall, pool area, relax lawn in front of the structure or spa area and please bring a blanket with you from home. We are entitled to invoice you for any damage caused by your pet when you leave.
Alternatively, you can dine with your dog in our "Stube". Let us know if you wish so.Nevertheless, we would like to point out that on certain days our Lärchenstube is used for events that can also take place at short notice. For this reason we ask for your understanding if we cannot offer the Lärchenstube as a dining room for you and your dog on those days. Alternatively the terrace can be used if the temperatures are adequate, otherwise we ask you to dine on those days without your dog.
For organisational reasons we cannot reserve a specific room number for you when you book.
We do not accept liability for any items left behind.
Smoking is not permitted in any of the rooms at Hotel La Casies.